Bilsdale Mast and lack of TV services – update

Council has received the following issued by North Yorkshire County Council.  Further information is available here Arqiva – Bilsdale Mast – Stakeholder Pack.

Information from NYCC:

Many residents in Yorkshire have been unable to watch TV since August.  North Yorkshire County Council has been pushing Arqiva, the owner and operator of the mast at Bilsdale, to restart TV transmissions as soon as possible, to improve their communications with residents, to provide additional help to vulnerable people, and to provide a suitable alternative where the normal TV signal cannot be restored in the short term.

Arqiva has confirmed that the new 80-metre temporary TV transmitter mast at Bilsdale has been switched on.  This should restore TV services to approximately 95% of households.

Arqiva has advised that this means that viewers will now need to retune their TVs and a guide on how to do this can be found at http://www.bilsdalemast.co.uk/retune-instructions.

Arqiva is aware that the some households (about 5%) still won’t be able to receive a TV signal.  Arqiva has set up a Help and Support Scheme for everyone affected.  This will initially prioritise people over 65, the clinically vulnerable, and other vulnerable people with carers.  People in these priority groups are encouraged to contact the Bilsdale Project Restore Support Line on Freephone number 0800 121 4828.  Engineers will be scheduled to visit people who need help retuning TVs or having an aerial repointed.  Residents, or people caring for someone in an affected area, can also fill out the Helpline Form at www.bilsdalemast.co.uk to request assistance.

Households in the “not-spot” areas where services aren’t restored by the switch on will receive a voucher which can be redeemed in store or online.  This will be included in a letter which will be sent by Arqiva to residents in due course.  The value covers the cost of an alternative fix from a range of products providing ways to receive free to air TV.

Attached is a set of maps (by parliamentary constituency and local authority) that show the areas that are potentially unable to receive a TV signal.  Also attached is a stakeholder toolkit produced by Arqiva.

Arqiva is seeking to communicate directly with residents, but has asked that we and other partners help by sharing the key messages.  Please will you also share the information and key messages through your networks:

  • Most people will now be able to receive TV but will need to retune their TVs and a guide on how to do this can be found at http://www.bilsdalemast.co.uk/retune-instructions.
  • Arqiva has set up a Help and Support Scheme for everyone affected.  This will initially prioritise people over 65, the clinically vulnerable, and other vulnerable people with carers.  People in these priority groups are encouraged to contact the Bilsdale Project Restore Support Line on Freephone number 0800 121 4828.  Engineers will be scheduled to visit people who need help retuning TVs or having an aerial repointed.  Residents, or people caring for someone in an affected area, can also fill out the Helpline Form at www.bilsdalemast.co.uk to request assistance.
  • Households in the “not-spot” areas where services aren’t restored by the switch on will receive a voucher which can be redeemed in store or online.  This will be included in a letter which will be sent by Arqiva to residents in due course.  The value covers the cost of an alternative fix from a range of products providing ways to receive free to air TV.

 

Key Centre Update – August 2020

Middleham Key Centre, Park Lane, Middleham DL8 4RA    ( 01969 624002 Email: office@middleham-key.co.uk   www.middlehamkeycentre.co.uk

The Key Centre office is open Monday to Thursday 9.00am – 2.00pm.  The services we offer at present are photocopying, internet access, general information and providing recycling boxes and bags.  You can ring Pam on 07772 736006 or Lesley on 01969 622615.   We are happy to help if we can or signpost you to the relevant services.  We hope those who are able, will keep an eye out for their neighbours.  Stay sensible and safe.

Antique & Collectors’ Fair   Sunday 29th August at 10.00am – 4.00pm Refreshments available.

Stage School:  Learn to act, sing & dance.  Sundays at 10.00am – 12noon. For details on joining, ring A J Productions on 07369 205764 or 07999 428171   Email: contact@ajproductions.tv

The Hair Shoppe:    To make your appointment ring Claire on 01969 624401.

Book Swap will follow the same system as being used by book shops, whereby newly donated, returned or rejected books are quarantined.  The boxes are clearly labelled.  We can only accept paperbacks in reasonable condition.  Many thanks.

Medicine blister packs:  We have set up a collection point for used medicine blister packs to be recycled by TERRACYCLE.  Our used stamps collection is still in operation, collecting for RNLI.

Yoga Class: on summer break during August.   For further info contact with Karen on 07825 554284.

Volunteers: We are on the lookout for willing volunteers.  If you can spare some time to support our work in the community and the smooth running of the centre, please contact us for a chat. My number is 01969 622615.  Thank you, Lesley.

We are taking names for those of you interested in doing the ‘Emergency First Aid at Work’ which we will book a date, as soon as lockdown has eased.  The course will be £57.50 which includes VAT and certification.

dlMiddleham Town Council: Email: office@middlehamtowncouncil.co.uk  or ring 07531 580499 during office hours.  Website: www.middlehamtowncouncil.co.uk

Community Police:  If you need to contact our local PCSO please telephone 101 the non-emergency number directly.

Middleham Key Centre opportunity: Office and storage space have recently become available.  For further details contact Mike Sweeting on 07779 652066.

Temporary vacancy for: Part time cleaner (Maternity cover from July 21) flexible around events, but mainly on a weekly cycle. Duties can be carried out outside of normal working hours.

**We still ask you to wear a mask and use the hand sanitiser when entering and leaving the building.  Thank you.

Middleham Super Feast Day!!! Bank Holiday Monday 30th August

Middleham Feast Committee, MSCWA and Middleham Town Council Present a community day to celebrate coming out of lockdown.  This follows a similar pattern to the Sports and Fancy Dress annual event held in May and will feature:

  • Kids Races
  • Fancy Dress
  • Hog Roast
  • DJ Wilko
  • Bouncy Castles
  • Lawn Games
  • 5 a-side Football
  • Ice Cream Van
  • Cake Stall
  • Licensed Bars
  • Plus More….

Please bring cash as only a few of the events can take card payments.

11am – Kids Races

1pm – Hog Roast and Bars and Football

5pm – Fancy Dress Followed by DJ Wilko Disco

Everything else will be available all day

Supporting those who may be Digitally Excluded across North Yorkshire County

Do you wish you had better skills to access technology?  The Town Council has received details of a Digital Inclusion project across North Yorkshire, which aims to  help reduce isolation in the community due to lack of digital skills.   The details are set out below.

Citizens Online has been working in partnership with North Yorkshire County Council, and all seven district councils in the county, to support as many people as possible with digital skills and access to technology. We have conducted research to find out where people in need are in North Yorkshire — England’s largest county — and started connecting a local network of organisations working on digital inclusion. By recruiting and training Digital Champions who can offer one to one support, we are helping residents build the confidence and motivation needed to use technology and the Internet.

Building a community of support

We know that working with local organisations makes the difference in digital inclusion work. So far, we have connected with over 50 organisations, charities and community groups to facilitate sharing of expertise and resources. This also ensures learning from innovative approaches is shared, such as the project trialled by Beyond Housing in Scarborough, where access to free smart speaker devices is helping vulnerable residents connect with others.

Providing vital access to technology

We know that lack of access to devices and data is a barrier for people. There are several organisations, including Reboot North Yorkshire, that are encouraging residents to donate old technology so it can be refurbished and distributed to those in need. Anyone who would like to donate can find out more by visiting the Reboot North Yorkshire website.

I am also working with North Yorkshire County Council on the Reboot project  which your residents may benefit from.

Support with digital skills

Access to devices and data is only part of the solution. It’s essential that people are supported to build confidence, motivation and skills as well to get the most of technology to improve their lives. We’re training Digital Champions in North Yorkshire to provide this support.

So far, over 110 Digital Champions have been recruited that are working within organisations. We call these ‘embedded’ Digital Champions. We also have 10 volunteer Digital Champions who have been providing support remotely, via our free digital support helpline. The patient and friendly DCs have helped people to set up email addresses, access digital services and local history archives, and use Zoom to video call loved ones.

Recently we launched a new free helpline 0808 196 5883 and I wondered if you had anyone in your parish who would benefit from some 1:1 help remotely with digital skills?  If they phone the helpline and leave a brief message with details of the help they need, we will assign a friendly volunteer to call them back and assist them. There is no charge for this service. We all recognise how isolating the pandemic has been for many within our society. Accessing our basic needs from ordering groceries, making doctors’ appointments and claiming benefits has all moved online. Being online can also mean chatting with your loved ones and being lifted by the smile of familiar faces. Once online you can also explore your hobbies and open up a whole new world in a safe environment .I have attached a poster you can put up on a noticeboard at the church or give to anyone you think might benefit from our help. I have also attached a printer friendly version in case you want to print it off and give out.

Please let me know if you have any questions or need more information.

Kind regards

Catherine Dearden, Digital Champion Coordinator – North Yorkshire 07917 445 811

catherine.dearden@citizensonline.org.uk

www.citizensonline.org.uk

Our Free Digital Support Helpline
0808 196 5883

Painting and Flowers – thank you

You may have noticed that the Jubilee Light in the market square has been painted with a fresh coat of shiny black paint.  It was thoroughly rubbed down as well so should look good for a long time.  This work was very kindly carried out by Steve Byford and Colin Gouck.

At the bottom of the lamp’s base a substantial square metal access cover had become loose; the bolts had gone and their sockets rusted through. Consequently the panel was kept in position with an ugly metal strap. Richard Tarn volunteered to re-drill and fix new bolts and also to obtain a neoprene gasket to ensure a snug fit and be waterproof.

Thank you to these gentlemen for giving up their time and to Simon Burren for coordinating the work and finding the right paint.   Over a number of years residents have been working voluntarily on the church tower and Council is very grateful that they are now giving up their time to carry out tasks elsewhere.   Simon will now lead a team painting the play equipment in the Spring’s Play area.  Thank you very much to everyone who has offered to help.

Council is also very grateful to Rosemary Thompson who has painted the honesty boxes a much more conspicuous yellow!

Now Spring has arrived and summer approaches, you may also have noted the flowers in  tubs and troughs and the Jubilee Fountain, which is also the work of volunteers.  Rosemary and Sue Fairhurst do a wonderful job each year replenishing the compost and plants in the town – and watering them as well when it’s dry.

Thank you to everyone who gets involved with these activities which keep the Town looking well-presented.

If you would like to be involved in any such activity, please contact David, the Town Clerk at office@middlehamtowncouncil.co.uk or 07531 580499 or speak to any Councillor.  Council can provide materials and gloves etc.

A New Dog Theft Campaign Launched By Neighbourhood Watch

In response to the increased fear of pet theft, Neighbourhood Watch has launched a PROTECT YOUR POOCH campaign. 

The campaign will run on social media from 17th – 30th May but those who do not use social media can support the campaign by displaying this poster in their community, or attending our online Dog Theft webinar on the 27th May at 5pm.  The webinar will be led by Neighbourhood Watch Network with speakers from the Met Police and Crimestoppers, as well as special guest speaker Katy Bourne, PCC for Sussex. To book your place, click here.

 

The PROTECT YOUR POOCH campaign encourages people to keep their pets SECURE, IN SIGHT and SEARCHABLE, and to HELP MAKE PET THEFT A SPECIFIC CRIMINAL OFFENCE.  The Met Police and Crimestoppers are backing our SECURE, IN SIGHT and SEARCHABLE message.  More information on the campaign can be found on www.ourwatch.org.uk/protectyourpooch.

You can support the campaign by acting on our advice and sharing our messages in the following ways:

  1. Follow us on Facebook / Twitter / Instagram / LinkedIn and share our campaign posts
  2. Print this poster and display it in your community
  3. Share this campaign image on your local Whatsapp groups
  4. Help make pet theft a specific criminal offence by signing a petition or writing to your MP. Find out more on www.ourwatch.org.uk/protectyourpooch
  5. Attend our online Dog Theft webinar on 27th May, 5pm. Book your place here.

About guest speaker Katy Bourne, PCC for Sussex
Katy Bourne is in her third term as Police and Crime Commissioner (PCC) for Sussex. She was first elected in 2012, re-elected in 2016 and again in 2021.  

For anybody who wishes to have a PROTECT YOUR POOCH campaign pack, please email Deborah.waller@ourwatch.org.uk.

Keep safe,
NEIGHBOURHOOD WATCH NETWORK, Central Support Team